From:                     on behalf of CFHLA

Sent:                               Friday, October 21, 2016 12:09 PM


Subject:                          CFHLA -  Back of the House - October 21, 2016


 Volume 4 - Edition 3


In This Issue...











This Newsletter proudly sponsored by:


October Allied
Member of the Month


David Baird

October Lodging
Member of the Month

Carlton Hudson

Hard Rock Hotel at Universal Orlando

CFHLA Executive Committee

Dave Bartek
Loews Hotels

1st Vice Chairperson
Brian Comes
Hyatt Regency Orlando

2nd Vice Chairperson
Fred Sawyers
Walt Disney World
Swan & Dolphin

Keith Wolling
B Resort & Spa Lake Buena Vista

Jesse Martinez
The Alfond Inn at Rollins

Assistant Treasurer
Sonja Giselbrecht
Sheraton Suites
Orlando Airport

Laura Sherman
CLC Regal Oaks

Immediate Past Chair
Gerald Urquiola
Caribe Royale Resort & Convention Center

Partners of the Month:

Orlando Airport General Managers Meeting

Southeastern Laundry Equipment

HR Seminar #3

Corporate Sponsor

Jackson Lewis

Corporate Partners


Driveway Maintenance

The Medical Concierge

F&B Sponsor


Executive Committee Meeting

Blue Team Restoration

Governmental Affairs Committee Meeting

Spinout Guest Laundries

Vacation Rental Managers Council Meeting

Belfor Property Resortation

Seminole County General Managers Meeting

BrightHouse Networks Enterprise Solutions

Halloween Golf Open

Presenting Sponsor

Belfor Property Restoration

Hole Sponsors

Arahull Services, Inc.


Blown Away (USA) Inc.

Boyer Building Corp


CP Rankin Inc.

Extreme Engineering

Medical Concierge (The)

Mid Florida Golf Cars

PPG Paints


SeaWorld Parks & Resorts


Summit Broadband

System Tech Services, Inc.

VS Media Group, Inc.

Yellowstone Landscape

Driving Range Sponsor

ASI Landscape Management

Putting Contest Sponsor

Sunbrite Outdoor Furniture

Roving Cart Sponsors

Edlen Electrical Exhibition Services

PSAV - Presentation Services

Pumpkin Raffle Sponsor

Advanced Disposal

Vacation Ownership Council Meeting

Boyer Building Corp


Hospitality News:


Orlando among cities travelers love and spend more money in

Orlando Business Journal

Emon Reiser

Central Florida's hospitality businesses might want to check their Yelp reviews.

That's because when travelers are more satisfied with their vacations, they tend to spend more, according to J.D. Power's first-ever Destination Experience Satisfaction Study. A high opinion of a destination can yield hundreds more dollars spent per day compared to low or even mediocre ratings.

According to the study, Orlando is among the top 50 U.S. destinations that travelers rate the highest and, therefore, spend more money. The study found that on average, visitors spend $1,169 on a trip, or $301 a day. But visitors who rated their satisfaction with the destination an overall 10 out of 10 spent $1,446, or 24 percent more than the average.

Click on the slideshow to view which cities ranked highest in each region on J.D. Power's 2016 Destination Experience Satisfaction Study.

Travelers who rated their stay lower than a 7 on a 1-to-10 scale spent nearly $250 less on average during their stay.

"Interestingly, while visitors spend more when they have a great experience, they're also more satisfied with the value they receive for their expenditure," said Rick Garlick, global travel and hospitality practice lead at J.D. Power. "Especially for cities that are perhaps less thought of for tourism, the investment in creating a superb visitor experience can really pay off."

Universal Studios Orlando exec to take helm of Universal Hollywood

Orlando Business Journal

Anne Stych

A member of the executive team at Universal Studios Orlando will assume the role of president and chief operating officer of Universal Studios Hollywood, the company announced.

Karen Irwin will oversee all business operations for the theme park and adjacent Universal CityWalk, Thomas Williams, chairman and chief executive officer of Universal Parks and Resorts said.

Irwin most recently served as executive vice president of global merchandise and partnership development for the Universal parks and resorts division.

She succeeds Larry Kurzweil, who is leaving to join a private equity firm specializing in the food industry as an operating partner and to serve as president and CEO of the Los Angeles-based Lemonade Restaurant Group.

A graduate of the University of Florida and an executive development program at the Wharton School of Business at the University of Pennsylvania, Irwin was part of the team that opened Universal Studios Florida in 1990. She has held several leadership positions within the company, including serving as vice president of partner development before moving to her current role in 2006.

Irwin served on the executive committee for the Metro Orlando Economic Development Commission and the boards of directors for the Rosen School of Hospitality at The University of Central Florida and Valencia Community College. She has also been president of the Universal Orlando volunteer board and chair of the Universal workplace giving campaign.

Breaking: Brazilian hotel investor scoops up another I-Drive hotel

Orlando Business Journal

Richard Bilbao

International Drive is hot with hotels changing hands, and now the International Palms Resort & Conference Center joins the group of recently acquired hotels.

The 652-room property, at 6515 International Drive and just south of Wet 'n Wild, was bought by Brasif, a Brazil-based real estate investment firm, from Lone Star Funds in Dallas for an undisclosed amount. If the Brasif name sounds familiar, it's because that group also owns the Avanti Resort on south I-Drive near Pointe Orlando and the proposed 357-room Uniq hotel that has yet to break ground next to the Avanti property.

"This will be a similar type of scenario like when we converted the old Econo Lodge into the Avanti Resort in the past. We liked the location of the International Palms and we believe the property has high potential for repositioning it within the market," Marco Manzie, president of Paramount Hospitality Management, told Orlando Business Journal. Paramount is a long-term partner with Brasif and has been the local presence for the Brasif properties.

Manzie said the company is already into the design phase of a redevelopment plan and will shut down the International Palms in early 2017. Immediately, a 10-month renovation will begin on all aspects of the interior design. It will reopen with a new name and brand by October 2017. Many of the details of the renovation still are being determined.

One of the big aspects that attracted Brasif was the hotel's 20,000 square feet of meeting space, Manzie said, noting the Avanti property doesn't have as much to offer so this complemented the company's portfolio. Most of the hotel's 125 employees will work at the firm's other properties during the renovation or the hotel will help them find a job elsewhere temporarily until it reopens. It still will cater to both leisure and business travelers.

According to HREC Investment Advisors, which represented the seller, the hotel originally was built in 1970 and underwent a $4.4 million renovation in 2011 that upgraded the rooms. "Simply put, the International Palms Orlando represents the last great value-add hotel-buying opportunity in the International Drive trade area - whether one pursues the execution of a more focused 'independent' hotel strategy or becoming affiliated with an up-and-coming brand," said HREC's brochure for the property. The hotel's seller was represented by HREC's Paul Sexton, Scott Stephens and Kyle Halbrook.


On Tuesday, October 18, CFHLA and HHRA partnered
to produce the third seminar in the
HR Educational Seminar Series.

This session covered topics relating to
Alternative Staffing,
including recruitment strategies and joint employment issues.

The HR Seminar #3 Guest Speakers: Mary Crawford and Wildali DeJesus of
the U.S. Department of Labor - Wage and Hour Division, Yaralise Colon of
CareerSource Central Florida, and Joe Mahoney of HospitalityStaff

CFHLA thanks the following sponsors for their support of this program:

Presenting Sponsor:


Corporate Partners:



Food & Beverage Sponsor:


The HR Seminar Series Sponsors:  Joe Mahoney of HospitalityStaff, Shelly Weir of AHLEI, Michelle Lippai of Driveway Maintenance, and Keith Hammond of Jackson Lewis




As early voting begins for the 2016 Election Year, the
CFHLA Political Action Committee Board
requests that you consider the following
"Hospitality-Friendly" Candidates
to be placed on the General Election ballot on November 8th:


District 28: Jason Brodeur

District 29: Scott Plakon

District 30: Bob Cortes

District 31: Jennifer Sullivan

District 39: Neil Combee

District 42: Mike La Rosa

District 47: Mike Miller

District 48: Amy Mercado

District 49: Carlos Smith

District 50: Rene Plasencia


District 8: Keith Perry

District 11: Randolph Bracy

District 13: Dean Asher

District 15: Victor "Vic" Torres, Jr.

District 16: Jack Latvala

District 25: Joe Negron

District 27: Lizbeth Benacquisto

District 39: Anitere Flores


Edward DeAguilera


Jerry Demings


District 7: Christine Moore


District 1: Betsy VanderLey

District 5: Ted Edwards


District 1: Peggy Choudhry

District 3: Brandon Arrington

District 5: Fred Hawkins, Jr.


Katrina Scarborough


Dave Sklarek


District 1: Bob Dallari

District 5: Brenda Carey



On Saturday, October 15 the
Caribe Royale Resort & Convention Center
celebrated its
20th Anniversary!

CFHLA Immediate Past Chairman Gerald Urquiola, General Manager
of the Caribe Royale Resort & Convention Center

The Caribe Royale has gone through numerous renovations
over the years and is the largest, all-suite hotel and convention center in Florida. Additionally, the Caribe Royale enjoys an exceptional retention rate among its Employees; many of them have been with the property for years, and some since the property opened in 1996.

CFHLA congratulates the
Caribe Royale Resort & Convention Center
on 20 years!


The Fall CFHLA Cares Collection Drive
for Homeless Students
will occur outside of the CFHLA Offices on
Thursday, November 3.

CFHLA requests all members consider conducting
"In House" Collection Efforts
(Supply collection, Raffle, 'Blue Jeans Day' Donation, etc.)
to support the
10,000+ Homeless Students
in Orange and Osceola Counties -
and to bring donations to the
on Thursday, November 3
from 11AM - 2PM.

When arriving at the CFHLA Office parking lot, please look for
CFHLA Cares signs/banner and the
Yellow School Bus -
this is the location where 20+ volunteers will be
available to assist you with unloading your vehicle.

For more information and a printable flyer, please visit

CFHLA Cares volunteers at the 2015 Fall Collection Drive



The Results are in for
ConventionSouth's Annual
Readers' Choice Awards.

After more than 4,000 readers and fans voted, a list of the
top 250 meeting sites and destinations in the South was compiled.

CFHLA congratulates the following
Lodging Members
on being voted as a
Top Meeting Site & Destination
by the readers of ConventionSouth:

Arnold Palmer's Bay Hill Club & Lodge

B Resort & Spa Lake Buena Vista

Embassy Suites by Hilton Orlando Lake Buena Vista South

Gaylord Palms Resort & Convention Center

Reunion Resort & Club



Last Friday, members of the
CFHLA Security & Safety Council Board attended the
3rd Annual Orange County
Sheriff Foundation Luncheon
at Loews Sapphire Falls Resort at Universal Orlando

The keynote speaker was
COL Danny R. McKnight,
Retired U.S. Army,
whose experience represents a
lifetime of dedication to the defense of America. 

COL McKnight's final assignment was as the
Chief of Staff for First Army,
based at Fort Gillem, Ga.  His efforts as the Commander of the
75th Ranger Regiment elements assigned to the
Task Force Ranger in Mogadishu, Somalia were chronicled in the
book and movie, "Black Hawk Down".

Members of the CFHLA Security & Safety Council with COL Danny R. McNight (center)


ATTN: Allied Members:

In accordance with the ARC Bylaws, elections for the
2017 Allied Relations Council Board
will occur via email in November.

The ballot will be forwarded to the primary contact of each
CFHLA Allied Member company for one vote.

There are 10 seats available for the 2017 ARC Board.
All nominations must be Self Nominations.
If you would like to nominate yourself,
please complete the online form below by
THIS Wednesday, October 26 / 4PM.

IMPORTANT: As a nominee, you must be a member in good
standing for a minimum of two years and must have been active
on a minimum of 3 committees/councils during that time.

It is important to note that if you are elected, ARC Board Members are required to donate $100 annually to the CFHLA-PAC.

If you have any questions, please contact
CFHLA Staff person, Jennifer McAfee at 407-313-5015.



Recently, the team at the
Sheraton Vistana Villages
completed two activities with their partner
Freedom Middle School
as a segment of the
2016/2017 Adopt-A-School Program!

First, the property donated cookies for
"Cookies for Cops,"
an event created by the students in the
FMS Youth Ambassador Drug Prevention Club to honor the
Resource Officer, Deputy Attar,
every October 13th.  The students also made hand
written notes and cards to present to Deputy Attar.

From left to right: FMS Students in the Youth Ambassador Drug Prevention Club, Cheri Godek,
 FMS Principal, Ms. Gonzalez, Youth Ambassador Drug Prevention Club Lead, Deputy Attar, FMS Resource Officer, Scott Koppinger, Sheraton Vistana Villages Director of Security, Angela Wilkerson, Sheraton Vistana Villages Administrative Assistant to the General Manager, Sindy Collado, Sheraton Vistana Villages Purchasing Manager, Ari Samaniego, Sheraton Vistana Villages Training Manager, Angel Claudio, Sheraton Vistana Villages Director of Front Office

 Additionally, the Sheraton Vistana Villages donated Trophies for
Red Ribbon Week &
Bullying Prevention Week,

which will occur October 23-31. 
The students will compete in a video contest centralized around drug and bullying awareness.  Winners of the contest will receive the trophies!

 From left to right: Scott Koppinger, Sheraton Vistana Villages Director of Security,
Cheri Godek, Principal of FMS, Angela Wilkerson, Sheraton Vistana Villages
Administrative Assistant to the General Manager

Sheraton Vistana Villages
for your continued support of
Freedom Middle School
and Public Education in Central Florida!


Below please find current employment opportunities
in the Central Florida Hospitality Industry:

Multiple Positions Available:
Host, Banquet Captain, Cook, and F&B Supervisor
Four Points by Sheraton Orlando International Drive
Please forward Resume to Brian Earhart -

Guest Experience Expert
Ritz-Carlton Orlando, Grande Lakes
CLICK HERE to view the job description

Senior Event Manager / Catering,
Loss Prevention Officer,
and MORE!
Gaylord Palms Resort & Convention Center
CLICK HERE to view the open positions

Recreation Attendant
Hyatt Regency Orlando
CLICK HERE to view the job description

General Accountant
Residence Inn by Marriott
CLICK HERE to view the job description

This Newsletter is Proudly Sponsored By:


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