From:                     on behalf of CFHLA

Sent:                               Friday, August 26, 2016 12:24 PM


Subject:                          CFHLA -  Back of the House - August 26, 2016


 Volume 3 - Edition 8


In This Issue...







This Newsletter proudly sponsored by:


August Allied
Member of the Month


Bonnie Dulgar
VS Media Group, LLC

August Lodging
Member of the Month

Ross Burke

Blue Heron
Beach Resort

CFHLA Executive Committee

Dave Bartek
Loews Hotels

1st Vice Chairperson
Brian Comes
Hyatt Regency Orlando

2nd Vice Chairperson
Fred Sawyers
Walt Disney World
Swan & Dolphin

Keith Wolling
B Resort & Spa Lake Buena Vista

Jetse Pottinga
Melia Orlando
Suite Hotel

Assistant Treasurer
Jesse Martinez
The Alfond Inn at Rollins

Laura Sherman
CLC Regal Oaks

Immediate Past Chair
Gerald Urquiola
Caribe Royale Resort & Convention Center

Partners of the Month:

Area General Managers Meeting - UCF

Bright House Networks Enterprise Solutions

Area General Managers Meeting - Osceola

Minuteman Press

Executive Committee Meeting

Blue Team Restoration

Governmental Affairs Committee Meeting

Spin Out Guest Laundries

HEAT (Tradeshow)

Corporate Sponsors


Arahull Services

Blown Away

Carter Electric

Duke Energy

GES - Global Experience Specialists



LANCO Paints and Coatings

Mechanical Services (MSI)

OUC - The Reliable One


Servpro of West Orange

Southeastern Laundry Equipment


Carpet Cling Sponsor

All County Paving


Libbey Service

Park One of Florida, LLC

Yellowstone Landscape

Parking Sponsor

AAA Parking

A/V Sponsor

PSAV - Presentation Services

Electrical Sponsor

Edlen Electrical Exhibition Services

Printing Sponsor

Minuteman Press

Ultimate Chef Competition Sponsors

Cheney Brothers

Sir Speedy Print Signs Marketing

Lounge Sponsor

CleanTec Services

Reception Sponsor


Lanyard Sponsor

Switch Electric

Email Banner Sponsor

PPG Paints

HR Seminar Series

Corporate Sponsor

Jackson Lewis

Corporate Partners


Driveway Maintenance

The Medical Concierge

Summer Golf League

CP Rankin

Vacation Rental Council

Belfor Property Restoration

Vacation Ownership Council

Boyer Building Corp

Hospitality Updates:

Visit Orlando launches all-in-one mobile app

Orlando Business Journal - The Buzz

Richard Bilbao

Visit Orlando knows the 66 million annual visitors who come to Orlando annually expect to have the latest information and prices at their whim, which is why the region's tourism bureau has launched a first-of-its-kind mobile app.

The new Visit Orlando App, which is free to download now, is designed to help tourists find that right attraction, restaurant, nightlife venue and more. With the help of WayBlazer's IBM Watson technology - an evolving artificial intelligence that personalizes individual needs and preferences - the app can decipher most common phrases or questions and provide a recommendation of the best places in Orlando to visit.

For example, the app will be able to follow weather patterns and provide indoor attractions and experiences if a tourist asks for activities in the area during a rainstorm. In addition, the app will feature an mobile augmented reality feature where tourists can look at the area via their phone camera and see the different experiences in their vicinity.

That feature will also have a "Magical Orb" game where tourists can hunt down orbs and collect them - which could translate into prizes or specials for various Orlando-area activities. It will operate similar to the popular Pokemon Go game that had players hunting around real environments for the digital creatures.

"This innovative technology is like having your own personal Orlando expert 24/7," said George Aguel, Visit Orlando's president and CEO, in a prepared statement. "It analyzes numerous options, extensive data and insights from destination experts and fellow travelers to create a recommended experience that is just right for you."

Technology is one of many major cogs in helping to grow Orlando's annual visitation. As more visitors come to the region, mobile apps can make trips easier and have a long-lasting impact on tourists that can result in repeat visitation.

How Harris Corp. will help save airlines $147.4 billion

Orlando Business Journal

Matthew Richardson

Walking through Orlando International Airport, you can see thousands of people in different stages of travel.

One family is busy gathering their bags after their flight landed, another is waiting in line to be checked in by security, and business professionals are gathered at Starbucks wondering how long their flight will be delayed.

Delays happen for many reasons: maintenance issues, fueling, weather or air traffic congestion.

And, unfortunately for many travelers, delays long have been an issue uncontrolled by the Federal Aviation Administration, which relies on a form of radio and radar technology that's been around since the 1960s for air traffic control purposes.

That's about to change.

After more than 10 years of planning, the FAA is rolling out an updated air traffic control method - Next Generation (NextGen) Air Transportation System - that's expected to save the airline industry $147.4 billion through 2030 by cutting down on fuel usage, crews and maintenance, and the number of flights passengers need to take to reach a destination.

The seven-program system is expected to cost the agency and aviation industry $35.8 billion by 2030 when all of the programs are completed and fully functional at all airports.

The creator of many of the system's programs is defense company Harris Corp. (NYSE: HRS), which has more than 400 employees at its corporate headquarters in Melbourne and 23,000 employees worldwide.

In this special report, we take a behind-the-scenes look at the locally made programs under the NextGen umbrella, as well as what led to the idea and how it will continue to save airlines money and travelers time spent in the air by reducing fuel costs, delays, cancellations and creating better flight paths.

Clearing up air congestion

As aircraft activity grows, it increasingly is imperative for pilots to know quickly where a nearby plane is.

Just ask Tom Haines, who says a satellite surveillance system saved his life.

He was flying his Beechcraft A36 Bonanza airplane along with a safety instructor pilot in the right seat when an alert popped up on the control panel.

"Apparently the instructor missed some air traffic scans, because all of a sudden the traffic alert declared there was an airplane headed right at me," Haines explained in a video posted online by the FAA.

Haines, a senior vice president for Maryland-based Aircraft Owners & Pilots Association, had about 20 seconds before he would collide with an incoming plane. Lucky for him, Haines had the technology - a satellite-based system called Automatic Dependent Surveillance-Broadcast, or ADS-B - to show exactly where the incoming plane was and its precise altitude.

"The ADS-B system showed me the plane was at 12 o'clock, same altitude," said Haines, who has flown more than 100 general aviation airplanes. "I knew exactly where to look and was able to make the quick assessment that I just needed to turn. It was a very near miss, and I don't think the other plane ever saw us."

The idea behind NextGen is a simple case of supply and demand: The growth of airplane manufacturing and the number of flights triggered the need for a new air traffic control system to handle it all.

For example, city of Melbourne officials on June 2 cut the ribbon on Brazil-based Embraer's new 250,000-square-foot executive jet assembly plant at 111 General Aviation Drive at the Melbourne airport. "Their plane production rate will increase from five a month to 12 a month, and all those planes will have to be flight-tested before being delivered," said Greg Donovan, executive director of Orlando Melbourne International Airport.

In fact, 7,000 aircraft are in the 5 million square miles of American air space at any given time, and there's nearly 220,000 aircraft in the U.S.

"The need for a new air transportation system became apparent during the summer of 2000 when air travel was impeded by major congestion and costly delays," FAA officials told Orlando Business Journal in an emailed response. "The demand for air travel was expected to continue to grow dramatically in the coming years, and we understood that even though our National Airspace System is the safest and most efficient in the world, we wouldn't be able to accommodate growing needs efficiently without sweeping improvements."

Delayed and canceled flights are costly, indeed.

In 2014, a polar vortex - a large pocket of very cold air - canceled more than 150 flights to Orlando. That event cost nearly $5 million in economic impact as each canceled flight cost an average of $31,600.

And in July, a computer system failure forced Orlando International Airport's top carrier Southwest Airlines to cancel or delay more than 2,000 flights. That's expected to cost the airline $54 million-$82 million in lost revenue and increased costs.

NextGen plans to clear up air congestion and lower delay rates by introducing the ADS-B system.

This program will:

Determine an aircraft's location and airspeed
Broadcast that location and speed to a network of ground stations and nearby aircraft
Give pilots up-to-date weather and traffic information in seconds
"This will turn the current system on its head. It uses GPS technology," said Carl D'Alessandro, president of Harris division Harris Critical Networks, which focuses on air traffic management, cyber services and information technology. "If you picture it in your car, it's a GPS receiver that knows where you are and gives directions."

In this case, the system provides a real-time image of air traffic so pilots can see how close they are to other aircraft.

Plus, air traffic updates are more frequent than radar - once a second versus every 12 seconds - which could mean the difference between a pilot getting too close to another plane or easing away safely.

"If you know the precision of where an aircraft is, pilots can route more efficiently and traffic controllers can space them more efficiently - that's a benefit to airlines, and it reduces fuel burn," D'Alessandro said.

The program also will help reduce flight delays by almost 41 percent, shortening pilots' wait for an open runway to land a plane. And it's expected to reduce fatal accidents by more than 40 percent.

Weather matters

There were plenty of upset travelers on the afternoon of Aug. 18 at Orlando International Airport. As dark clouds gathered and the roll of thunder was heard, workers who guide aircraft as they park next to jetways were forced to stay indoors so they wouldn't get struck by lightning.

As a result, incoming airplanes had to circle the airport for about an hour, causing a delay for the next leg of their journey. Some of the delayed departing travelers passed the time by playing with their phones, while others bought snacks to keep their kids happy during the wait.

D'Alessandro travels a lot, so he knows the frustrations of flight delays and cancellations due to weather interruptions.

"Traveling is a weekly personal story for me," said D'Alessandro. "I'm on the road three or four times a week and take about six to eight flights a month. I can tell you that delays are worse in the summer than in the winter."

That's because severe weather is more frequent in the summer due to tropical storms and threats of hurricanes, not to mention frequent lightning from thunderstorms.

The FAA can't control the weather, but Harris Corp. figured the next best thing was to better predict when a storm or cold front was coming and navigate through it.

A program that will do that: Common Support Services-Weather provides weather data, products and easy-to-read imagery within the National Airspace System using standard-based weather information. This program is paired with the Harris-developed System Wide Information Management, or SWIM, a satellite network management system that provides greater sharing of air traffic information with aircrafts, such as airline status, weather information and flight data to passengers.

Communication is key

For an inside look at just how stressful an air traffic controller's job can be, check out the movie "Pushing Tin."

In the opening scene, actor John Cusack portrays a hot shot air traffic controller who is seen frantically yelling out flight routes to pilots over the radio. He has to know the position of multiple planes to avoid any of them colliding into one another and determine how fast they're going, all while keeping track of the expected landing times.

After shouting out basic directions, like turning 20 degrees left, he has six planes lined up in a row.

The scene is complicated and hectic, but it's a real-life interpretation of radio communication between a pilot and air traffic controller.

NextGen is hoping to end that with a much easier way to communicate.

Before departing, a pilot receives a radio message confirming flight plans and routes. The pilot then repeats those plans back to air traffic control to confirm the information. Sometimes, this takes more than one exchange to make sure everything is clear - a process that can add several minutes on the process, depending on how complex the route information is.

With NextGen, radios are becoming a thing of the past.

That old method of communication is part of what leaves passengers guessing when and why they haven't taken off yet, causing delays on expected destination arrival times.

The replacement? Texting.

NextGen's Data Communication allows pilots to communicate via quick text messages on a display screen.

The idea may sound dangerous, but there are pre-written messages pilots can select to send to each other. So when it comes to confirming route plans, pilots instead will read the instructions and press a button to send WILCO - short for "will comply" - back to air traffic control.

FAA officials said this method will save significant time, allowing airports to send out five planes with DataComm in the time it takes to send two without the technology.

The Melbourne airport's Donovan, a certified pilot since 1985, said information is critical and communication is key to make good decisions. The new system being considered combines the number of data sources into one picture.

DataComm already is operational in more than 2,500 aircraft and 29-plus major U.S. airports, including Orlando International Airport, with another 50 or more airports planned next year.

Getting updated

On a rainy Aug. 2 afternoon, dozens of business professionals and aeronautical instructors gathered under a tent at the site of what will be Embry-Riddle Aeronautical University's research park.

The event was to kick off construction, but it was more about honoring Congressman John Mica and the research park's main building, the MicaPlex.

Mica was a key player for why Florida plays a major role in NextGen development.

As Mica approached the lectern, applause didn't settle until he started his speech on how Embry-Riddle Research Park is all about the future.

"Things you can't even imagine will be built here," Mica, R-Fla., said in the speech. "This is like Star Wars."

The university chose to name the research park's main building after Mica because of his 2012 sponsoring of the FAA Modernization & Reform Act , which created a steady stream of funding for NextGen and made Florida a premier place for NextGen research.

After signing a support beam at the Aug. 2 ceremony, Mica reflected on the importance of NextGen capabilities.

"I have cheered on aviation and transportation in Congress, and one of the things we're doing is promoting educational programs that will bring us to the next level of air traffic control and safety," he said.

The 2012 bill established a 10,000-square-foot testing facility at Embry-Riddle. The test bed will result in more than $50 million in research funding to conduct demonstrations of the various programs NextGen has to offer.

"We have all the tools right in our own backyard," Mica said. "We have the aeronautical university, high-tech firms, the airports and history to support this development of technology."

Orlando International Airport is using some of the technology NextGen has to offer, but others still need to update their equipment and control towers.

Such is the case for Donovan, who is excited to welcome the new NextGen technology, but has to wait a year before the Melbourne airport will see any of the benefits.

The Melbourne airport is scheduled to demolish the old tower and break ground sometime in the fall on a new 110-foot, $5.5 million tower. A new tower will be completed in September 2017.

"Air traffic control towers are something that generally are not built very often," he said. "The tower we have today is about a 50-year-old facility. It's just outdated."

In addition, airlines will need to invest in crew training and, in some cases, updated or new equipment to comply with the new system, the FAA said.

"We are focusing on delivering benefits using already existing aircraft equipment, but some technologies, such as ADS-B and DataComm may require equipment upgrades. "

The FAA said airlines are mandated to equip the ADS-B by 2020.

Regardless of the expected costs, airport executives are excited to have the new technology.

"NextGen represents an advancement in technology for the air traffic control system that will reduce delays for travelers, energy consumption by air carriers and improve safety for all," said Phil Brown, executive director of Greater Orlando Aviation Authority. "NextGen, along with our own modernization and expansion program, will be needed to serve the growing volume of air travelers throughout the nation and around the globe."

Larry Goldthorpe, president of Airports Worldwide Inc., an airport management service based in Sanford, agreed:

"The U.S. has one of the busiest airspace systems in the world, and there are times each day when the current system becomes overloaded and it results in delays and service lapses that could be avoided with new tech. This is the next natural step in the refinement of our airspace system."



The HEAT was on FIRE!

On Wednesday, August 24,
CFHLA conducted its annual Tradeshow,

This one-day expo featured

240 Exhibitors

9 Ultimate Chef Competition Booths

60 First Time Exhibitors

and Over 1,000
Lodging Executives and Managers
walking the Tradeshow floor!

The System Tech Services Team with CFHLA Immediate Past Chairman
Gerald Urquiola of the Caribe Royale Resort & Convention Center

CFHLA THANKS the following Member companies and
individuals for supporting the 2016 HEAT:

Caribe Royale Resort
& Convention Center

(Thank you Gerald Urquiola, General Manager)



Arahull Services, Inc.

Blown Away

Carter Electric

Duke Energy

GES - Global Experience Specialists



LANCO Paints and Coatings

Mechanical Services of Central Florida, Inc. (MSI)

OUC - The Reliable One

Rimco Marketing Products

SERVPRO of West Orange and Apopka/Wekiva

Southeastern Laundry Equipment




AAA Parking



PSAV - Presentation Services



Edlen Electrical Exhibition Services



Minuteman Press



CleanTec Services






Switch Electric



PPG Paints

World Class Installations, Inc. (The Electric Locksmith) Team with
CFHLA 1st Vice Chairman Brian Comes of the Hyatt Regency Orlando


Cindy Traenkner
Duane Winjum
International Palms Resort & Conference Center
Vice Chairman

David Baird
Lana Burke
Homewood Suites Orlando International Drive / Convention Center
Keri Burns
Edlen Electrical Exhibition Services of Orlando
Ben Bush
Florida Leak Locators
David Chilton
Sunshine Recycling
Ruthann DiLauri
Minuteman Press
Steve Dobbins
    Harper Limbach, LLC    
Bonnie Dulgar
VS Media Group, Inc.
David George
Richard Gray
Comprehensive Energy Services
Holly Howarth
Symbiont Service Corp
Jay Hunt
Massey PrevenTech Commercial Services
David Johnson
Terminix Commercial
Charisse Kissenberth
Summit Broadband, Inc.
Craig Leicester
Aloft Orlando Downtown
Mike Lewis
Foliage Design Systems
Chris Luczywo
First 2 Aid
Laurayne Madden Weeks
Balloons By Renee
Joe Mahoney
Marshall Pickard
MVP Family, Inc.
Nick Romeo
IFly Orlando
Anthony Roy
Orange Avenue Enterprises
Lynn Sadowski
SERVPRO of Winter Park
Rob Sand
HoneyDo Commercial Floor Care
Joe Schweitzer
PM Silicone - Progressive Materials
Raul Sotomayor
VIP Platinum Services, LLC
Kalee Taylor
System Tech Services, Inc
Greg Torres
Baker Roofing Company
Karen Watzman
Great Impressions
Peter Woodruff
Southeastern Laundry Equipment

The Bay Hill Eye Care Team with CFHLA Assistant Treasurer
Jesse Martinez of The Alfond Inn at Rollins

In addition, CFHLA Congratulates
the following HEAT Honorees:


Third Place:

Edlen Electrical Exhibition Services of Orlando

Second Place:

VS Media Group, LLC

First Place:

11th Hour Business Solutions


Asphalt365, Inc.

CFHLA President / CEO Rich Maladecki presents
11th Hour Business Solutions with the 1st Place "Best Booth" Award


Third Place:

Artist Point
at Disney's Wilderness Lodge

Second Place:

Walt Disney World Swan & Dolphin

First Place:

JW Marriott Orlando, Grande Lakes

The JW Marriott Orlando Grande Lakes is presented with the Ultimate Chef Competition 1st Place Trophy by CFHLA Food & Beverage Council Members Paul Schmidt (2016 Chairman) of the CLC Encantada Resort and Eric Crawford of the Aloft Orlando Downtown

People's Choice Award:

The Park Inn by Radisson
Resort & Convention Center

CFHLA Food & Beverage Council Board Members Paul Schmidt (2016 Chairman) of the CLC Encantada Resort and Eric Crawford of the Aloft Orlando Downtown present the Ultimate Chef Competition "People's Choice Award" to The Park Inn by Radisson Resort & Convention Center

CFHLA Thanks the Ultimate Chef Competition Participants:

Artist Point at Disney's Wilderness Lodge

CFHLA Vacation Rental Council

Crowne Plaza Orlando-Downtown

Doubletree Suites by Hilton / Disney Springs Resort Area

JW Marriott Orlando, Grande Lakes featuring Whisper Creek

Orlando World Center Marriott

The Park Inn by Radisson Resort and Conference Center

 Vines Grille

Walt Disney World Swan & Dolphin


The Ultimate Chef Competition was sponsored by:

Cheney Brothers

Sir Speedy Print Signs Marketing

Furthermore, CFHLA thanks the
CFHLA Food & Beverage Council
for their support of this competition.

The Edlen Electrical Exhibition Services Team

Importantly, CFHLA would like to proudly recognize, and thank
CFHLA Vice President of Convention and Council Services,
Jennifer McAfee
for a successful, meaningful, and networking-driven tradeshow.

For your information, this year's HEAT was
Jennifer McAfee's 17th tradeshow with CFHLA.


Below please find additional photographs
of this successful networking event:

CFHLA Board Member Glen Winsor of the Hilton Orlando
Bonnet Creek visits the AAA Parking Booth

CFHLA Vacation Ownership Council Chairman Jorg Heyer (third from right)
and the Sheraton Vistana Villages Managers with the First 2 Aid Team

CFHLA Board Member Mark Politte of the DoubleTree by Hilton at the Entrance to
Universal Orlando (right) and Scott Robbins of the Runaway Bay Beach Resort & Golf Resort
Jamaica (left) with Chanda Durford of OUC - The Reliable One

Franco Pedone (left) and CFHLA Treasurer Jetse Pottinga (right) of the Melia Orlando Suite Hotel with Alicia Loren Brevetti of Rimco Marketing Products

Michael Spina of Miller Seal Coating & Striping with CFHLA Ex-Officio Board Member Louis Robbins of the Holiday Inn Resort Daytona Beach Oceanfront Hotel

(Left to right) Brian Harding and April Walker of Belfor Property Restoration with CFHLA Board Member Bruce Skwarlo of the Orlando Marriott Lake Mary

The Yellowstone Landscape Team with CFHLA Board Member Lana Burke and
Brian Sipes of the Homewood Suites I-Drive / Convention Center

CFHLA 2nd Vice Chairman Fred Sawyers of the Walt Disney World
Swan and Dolphin with Kelly Goga of Sunshine Recycling

CFHLA Corporate Secretary Keith Wolling of the B Resort & Spa Lake Buena Vista and CFHLA Board Member David Friederich of The Kessler Collection with the HoneyDo Commercial Floor Care Team

The HospitalityStaff Team

For more photographs, please CLICK HERE!




Orange County government is asking all
community partners to understand the
Zika Virus
and take preventative measures to limit the
spread of the virus in the Central Florida region.
Please CLICK HERE to view an educational video
featuring a presentation on the Zika Virus
as it relates to Orange County by
Dr. Christopher Hunter,
Director of Orange County's Health Services Department.
Additionally, please CLICK HERE for more information and resources.




This week, CFHLA Special Events Director 
Kim Gordon
4 Years
of employment with the Association.


for your dedication to CFHLA!



Below please find current employment opportunities
in the Central Florida Hospitality Industry:

Housekeeping Supervisor
Melia Orlando Suite Hotel
CLICK HERE to view the job description

Engineering Tech II
Caribe Royale Resort & Convention Center
CLICK HERE to view the job description

Bellman (PT)
The Villas of Grand Cypress
CLICK HERE to view the job description

Banquet Setup
Embassy Suites Orlando Lake Buena Vista South
CLICK HERE to view the job description

Maintenance Technician
Melia Orlando Suite Hotel
CLICK HERE to view the job description

This Newsletter is Proudly Sponsored By:


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